Returns Policy

RETAILER RETURNS POLICY

20 June 21

Overall Objective

In addition to building Retailer relationships, by providing a profitable solution allowing the Retailer the opportunity to sell the product off in store. The returns process is designed to improve our logistics process, reduce the service, warranty and transport costs.

Standard returned or pre delivered restocking fee of purchased or pre-purchased products is 30% ex GST of the paid invoice. A purchased or pre-purchased product is any invoice for product paid in full.

Return Application Requirements Applications must be:

a) Reviewed by the accounts Brand Manager to arrange damage allowance (where damage allowance is suitable follow damage allowance policy)

b) Damages investigated as to how damage was caused

c) Where damages are caused by within the HHIG logistics process, Damage allowances are offered.

d) Approved by the area Brand Manager

e) Approved by the General Manager or Director of Sales

Returns Procedure

Required Information

a) Credit Claim Number

b) Original Invoice Number

c) Original Order Number

d) Product Model Number

e) Reason for Claim

f) Photo of any damage

g) Contact Person & Contact Details

h) Supplier Authority – Brand Manager

i) Amount Claimed

Please Email Credit Claim to HHIG sales@hhig.com.au

Approval Procedure

1) Credit Claim reviewed and processed at the Head Office

2) RA number will be issued to the Store via email or phone call

3) Once RA has been issued – HHIG will advise the Store how the appliance collection will be organised

4) * Unit – Not in a Box Will not be accepted back for a Credit *

5) Once the Unit is back at a HHIG Warehouse – Credit Will be Issued