Returns & Restocking Policy
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RETAILER RETURNS POLICY
Overall Objective
In addition to building Retailer relationships, by providing a profitable solution allowing the Retailer the opportunity to sell the product off in store. The returns process is designed to improve our logistics process, reduce the service, warranty and transport costs.
Standard returned or pre delivered restocking fee of purchased or pre-purchased products is 30% ex GST of the paid invoice. If the products have been pre-purchased and on order for more the 90 days then a restocking fee of 60% ex GST of the paid or part paid invoice will apply.Ā
Return Application Requirements Applications must be:
a) Reviewed by the accounts Brand Manager to arrange damage allowance (where damage allowance is suitable follow damage allowance policy)
b) Damages investigated as to how damage was caused
c) Where damages are caused by within the HHIG/Heating Home Improvement Group Pty Ltd logistics process, Damage allowances are offered.
d) Approved by the area Brand Manager
e) Approved by the General Manager or Director of Sales
Returns Procedure
Required Information
a) Credit Claim Number
b) Original Invoice Number
c) Original Order Number
d) Product Model Number
e) Reason for Claim
f) Photo of any damage
g) Contact Person & Contact Details
h) Supplier Authority ā Brand Manager
i) Amount Claimed
Please Email Credit Claim to
Approval Procedure
1) Credit Claim reviewed and processed at the Head Office
2) RA number will be issued to the Store via email or phone call
3) Once RA has been issued ā
4) * Unit ā Not in a Box Will not be accepted back for a Credit *
5) Once the Unit is back at a
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